RETURN & EXCHANGE POLICY

1. GENERAL POLICY

IKON Mart is committed to supplying quality products and reliable after-sales service.

Important:

IKON Mart does not offer cash refunds.

Approved returns are eligible for exchange or replacement only, subject to the conditions outlined below.

2. RETURN ELIGIBILITY PERIOD

• Return or exchange requests must be submitted within three (3) days from the date you receive your order.
• Requests made after this period will not be accepted.

3. ACCEPTABLE REASONS FOR RETURN OR EXCHANGE

You may request a return or exchange only if:

• The product is damaged during delivery
• The product is defective upon arrival
• The wrong item was delivered
• All claims must be supported with clear photo and/or video evidence.

4. DAMAGE & DEFECT REPORTING

• Any damage or defect must be reported within forty-eight (48) hours of delivery.
• Reporting damage or a defect within forty-eight (48) hours does not extend the three (3)-day return or exchange eligibility period stated in Section 2.
• If the package is visibly damaged upon delivery, please do not accept the shipment and notify us immediately.
• If the shipment is accepted and damage is reported later, IKON Mart will assess whether the issue resulted from shipping or post-delivery handling.

5. CONDITION OF RETURNED ITEMS

To be eligible for exchange or replacement:

• Items must be unused and uninstalled
• Items must be returned in original packaging, including labels, manuals, and accessories
• Proof of purchase is required
• Items showing signs of misuse, improper installation, modification, or electrical damage will not be accepted.

6. ONE-TIME COURTESY REPLACEMENT

As a goodwill gesture, IKON Mart may offer a one-time replacement at no additional charge for verified shipping damage, subject to the following conditions:

• The replacement applies once per order
• The replacement applies to the same item and the same issue only
• Replacement is subject to stock availability
• IKON Mart reserves the right to decline repeated or unsupported claims

7. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

• Promotional or clearance items marked as final sale
• Perishable goods and hygiene-sensitive products
• Food and beverage items, where applicable
• Items returned without original packaging
• Items returned after the three-day eligibility period
• Items damaged due to misuse, improper handling, or incorrect installation
• Electrical or mechanical damage caused by unstable power supply or external factors

8. FOOD & TEMPERATURE-SENSITIVE PRODUCTS

Due to food safety, hygiene, and cold-chain control requirements, the following items are not eligible for return, exchange, or refund once delivered:

• Bakery and pastry products
• Gelato and frozen desserts
• Fresh, chilled, or frozen meat and seafood
• Dairy products and other temperature-sensitive food items
• Returns or exchanges for these items will be considered only if the wrong item was delivered, or a quality or temperature issue is reported at the time of delivery and supported by clear photo or video evidence.
• Once delivery is accepted, IKON Mart cannot accept responsibility for storage conditions, handling, or temperature exposure after delivery.
• Customers are responsible for ensuring immediate and proper storage of temperature-sensitive products upon receipt.

9. WARRANTY ITEMS

• Warranty products are covered under the manufacturer’s warranty terms and timelines
• Warranty claims are subject to inspection and technical assessment
• No refunds are provided for warranty claims
• If a manufacturing defect is confirmed, the item may be repaired or exchanged in accordance with the manufacturer’s policy
• IKON Mart does not reimburse installation, removal, transport, or third-party service charges related to warranty claims.

10. RETURN & EXCHANGE PROCESS

To initiate a return or exchange request:

• Email sales@ikonmart.com within the eligible return period
• Provide the order number, delivery date, reason for return, and clear photos or videos showing the issue
• Wait for return authorization and instructions from our team
• Items must not be sent back without prior approval. Unauthorized returns may be refused.

11. SHIPPING COSTS

• If the return is due to our error, including wrong or defective items, return shipping costs will be covered by IKON Mart
• If the return is not due to our error, return shipping costs will be borne by the customer

12. RETURN ADDRESSES

Authorized returns will be directed to one of the following locations, as advised by our team:

IKON Trading Co., Ltd.

• No. 8, Radio Station Road, Kyan Khin Su Ward, Mingalardon Township, Yangon, Myanmar
• or
• No. 11, Swal Taw Street, Kyan Khin Su Ward, Mingalardon Township, Yangon, Myanmar

13. POLICY UPDATES

IKON Mart reserves the right to update or modify this Return & Exchange Policy at any time. Any changes will be posted on this page with an updated revision number and effective date.

14. CONTACT INFORMATION

For questions regarding returns or exchanges, please contact:

IKON Trading Co., Ltd. (IKON Mart)

Email: sales@ikonmart.com

Phone: 09 75345 6631, 09 89009 0301

DOCUMENT REVISION HISTORY